Hi, I'm Sajid Mehmood

IT Engineer

Dedicated IT Technical Support Engineer with over 4 years of experience providing Level 1 & Level 2 IT support across healthcare, immigration, and telecom sectors. Skilled in hardware/software troubleshooting, network administration, and IT asset management with a strong ability to ensure minimal downtime and high service availability. Adept at training users and coordinating with cross-functional teams.

Sajid Mehmood Profile Picture

Sajid Mehmood

IT Technical Support

Doha, Qatar

Profile Summary

Dedicated IT Technical Support Engineer with expertise in hardware/software troubleshooting, network support, Office 365 administration, and IT asset lifecycle management. Experienced in end-user support, ticket resolution, and IT operations with a strong ability to ensure minimal downtime and high service availability.

Professional Experience (4+ Years)

IT Executive & Business Development Intern

Al Tawkel Immigration Center

Apr 2025 – Aug 2025 | Dubai, UAE
  • Delivered Level 2 IT support including hardware repairs, system reimaging, network troubleshooting, and Office 365 configurations.
  • Installed, configured, and maintained enterprise IT infrastructure (servers, networks, printers).
  • Created and maintained digital IT asset records, streamlining lifecycle management.
  • Assisted with immigration business operations including visas, cancellations, and Golden Visa processing.
  • Coordinated with government authorities to resolve absconding employee cases, overstay fines, and lost passports.

IT Support Engineer

Military Medical City Hospital (MMCH)

Nov 2023 – Feb 2024 | Doha, Qatar
  • Managed 500+ support tickets across three hospitals ensuring 95% SLA compliance.
  • Handled L1 tasks (password resets, software installs, network fixes) and L2 troubleshooting (OS crashes, hardware failures).
  • Performed OS deployment, system reimaging, and app configuration for 300+ staff.
  • Supported EMR application troubleshooting for doctors/nurses reducing downtime.
  • Conducted preventive maintenance and patching to ensure compliance.
  • Maintained digital IT asset inventory improving lifecycle management accuracy.

IT Support Engineer

Star Link – Power International Holding

Feb 2022 – Nov 2023 | Doha, Qatar
  • Delivered IT support for 200+ staff across retail and corporate offices.
  • Resolved L1 issues: login errors, email configs, printer problems, software installs.
  • Handled L2 incidents: hardware replacements, OS troubleshooting, network failures.
  • Performed imaging, upgrades, and preventive maintenance for desktops, laptops, POS systems.
  • Monitored/documented IT assets reducing missing equipment by 20%.
  • Collaborated with vendors/telecoms for VoIP and connectivity issues.
  • Supported onboarding (device provisioning, account setup, access control).
  • Trained staff on troubleshooting and IT best practices reducing repeat tickets.

Customer Service Agent

STARLINK (Ooredoo International Telecom)

May 2021 – Feb 2022 | Doha, Qatar
  • Handled inbound/outbound customer calls, resolving product/service issues.
  • Assisted customers with network and technical problems.
  • Maintained accurate records and built strong customer relationships.
  • Engaged customers and provided alternatives improving satisfaction.

Education

BSc Information Technology

Middlesex University Dubai

Sep 2024 – Jun 2025

Advanced Diploma in Software Engineering (ACCP)

Aptech Qatar

Nov 2020 – Nov 2023

IGCSE

Bright Future International School, Doha

2017 – 2018

Certificates

Certificate 1 Certificate 2

Experience Letters

Experience Letter 1 Experience Letter 2

Core Competencies

Languages

Technical Skills

Get In Touch

Email: sajid.teech@gmail.com

Phone: +974 6696 9598

Location: Doha, Qatar

Website: sajidmk.com