Sajid Mehmood

00

Why Hire Sajid?

Enterprise traits that matter when infrastructure cannot fail.

120+ Endpoints Migrated
Zero Downtime

99.9% Uptime Maintained
Across all sites

500+ Devices Supported
Enterprise-grade

40% Faster Troubleshooting
vs. industry avg.

0 EMR Downtime Events
3 hospital sites

Mission-Critical Trait

Calm Under Pressure

During a live 4-day cyber attack at FIFA 2022, I led isolation and remediation without escalating panic — methodical, documented, resolved. When infrastructure breaks, I become the calmest person in the room.

🛡️ FIFA 2022 Incident · Zero data loss · 4-day response

Infrastructure Grade

Reliability as a Standard

Aviation, healthcare, government — three sectors where 99% isn't good enough. I maintained 99.9% uptime across all deployments and zero EMR outages across three active hospital sites simultaneously.

⚡ HIA · MMCH · KMC · TVH · 0 downtime incidents

Speed Advantage

Troubleshooting Velocity

Structured diagnostic thinking and institutional knowledge across hardware, OS, network, and application layers means issues that take others hours are resolved in minutes. 40% faster than industry benchmarks.

🔬 1000+ tickets resolved · 95% SLA compliance · 10+ sites

Enterprise Process

Documentation Discipline

Every deployment, every incident, every asset — documented. I built structured IT asset registries from scratch and maintained change logs that survive staff turnover. Future engineers thank me in writing.

📋 ITIL-aligned · Asset registries · Change management

User Impact

User-Focused IT Support

I've supported C-suite executives, medical professionals, airport operations staff, and government officials. Every user gets enterprise-grade care. High satisfaction, low escalation, long-term trust.

🤝 500+ users · C-suite support · Healthcare · Government

Security Posture

Security-First Mindset

CCNA-certified with hands-on experience in endpoint security, firewall configuration, and live incident response. I treat security not as a checklist but as an engineering discipline embedded in every deployment.

🔐 Kaspersky EDR · Threat isolation · Patch management

Trusted across GCC enterprise sectors

Aviation — HIA · Healthcare — MMCH / KMC / TVH · Government — MOI Qatar · Telecom — Ooredoo · Corporate — PIH Group

01

Profile

I'm Sajid Mehmood — a CCNA-certified IT Support Engineer with 4+ years in enterprise infrastructure, high-availability systems, and mission-critical support across aviation, healthcare, and government sectors in Qatar. 💼

My track record spans international airports, multi-site hospital networks, and government immigration centres. I specialise in systems lifecycle management, full-cycle device provisioning, network infrastructure deployment, and cross-functional stakeholder coordination. I operate within ITIL frameworks for incident, change, and problem management — including hands-on response to a 4-day cyber attack during the 2022 FIFA World Cup and an emergency UPS recovery at HIA. 🏆

600+Systems Managed 🖥️

3Hospital Sites 🏥

10+Enterprise Projects 🏗️

0EMR Downtimes ⚡

Zero Data Loss

🏆

Safety Award — HIAAirport Expansion Project recognition

⚡

Zero EMR DowntimeAcross 3 hospital sites, entire engagement

🛡️

FIFA 2022 Cyber Attack4-day incident lead · Zero data loss

🔌

Emergency UPS RecoverySolo hardware response · HIA live site

📍 Doha, Qatar 🌐 CCNA 🎓 BSc IT ✈️ Open to Relocation 🇵🇰 Pakistani National 🪪 Qatar Residence Permit

02

Case Studies

✈️ Hamad International Airport

Airport Expansion IT Deployment

HIA Project · Al Tawkel · Qatar

End-to-end IT infrastructure deployment across live, active airport expansion sites. Managed emergency 10kVA UPS failure response single-handedly — sourced, deployed, and reinstalled replacement hardware with zero operational interruption. Received formal HIA Safety Award.

0Downtime events

10kVAEmergency UPS handled

1Safety Award earned

Network Infrastructure Hardware Deployment Power Systems ITIL

Deployment Impact 🏆 HIA Safety Award · Zero Downtime

Aviation-grade reliability

🏥 3-Site Hospital Network · PIH Elegancia

Multi-Site Hospital IT Rollout

MMCH · KMC · TVH · Qatar

Sole IT engineer across three concurrent hospital deployments — MMCH (Al-Rayyan), Korean Medical Center (Lusail), and The View Hospital. Deployed 300+ workstations, built server room inventories, and maintained EMR continuity with zero downtime across the full engagement period.

300+Systems deployed

3Concurrent sites

0EMR downtime incidents

EMR Systems Network Setup Device Provisioning Asset Management

Clinical Impact ⚡ 0 EMR Downtimes · 300+ Devices

Healthcare-grade uptime

Featured Case

🛡️ Power International Holding · PIH Servers

FIFA 2022 Cyber Attack — Incident Lead

Star Link · PIH Group · Doha, Qatar

During the FIFA World Cup, PIH's server infrastructure came under active cyber attack. Appointed as incident lead, I coordinated a 4-day response across Network and IT teams — systematically isolating threat vectors, deploying Kaspersky EDR across affected endpoints, and securing all server assets. Zero permanent data loss. Full operational recovery.

4Days as incident lead

0Data loss events

100%Systems recovered

Incident Response Kaspersky EDR Server Security Threat Isolation

Security Outcome 🛡️ Zero Data Loss · Full Recovery

Government-grade response

🏛️ Ministry of Interior · Qatar

Government Immigration Centre Infrastructure

MOI · Al Tawkel · Dubai & Qatar

Full IT infrastructure deployment and ongoing management for government immigration processing centres. Built structured digital asset registries from scratch, managed device lifecycle across departments, and coordinated with government authorities on credential and documentation systems.

100%Asset coverage

L1–L2Full support tier

MultiDept coordination

Government IT Device Lifecycle Stakeholder Mgmt Asset Registry

Operational Impact 🏛️ Seamless Government Operations

Ministry-grade delivery

🏢 Power International Holding Group

PIH Group — 10-Site Enterprise Support

Star Link · PIH · UCC · Aura · Lusail, Qatar

Delivered IT support across 10+ enterprise sites within the PIH Group conglomerate including UCC, Aura Group, InfraRoad, Elegancia, and UBTJV. Managed 1000+ support tickets, maintained 95% SLA compliance, and supported C-suite executives at PIH Head Office Tower 18.

10+Enterprise sites

1000+Tickets resolved

95%SLA compliance

L1/L2 Support Network Admin Windows Server AD Management

Enterprise Scale 🏢 95% SLA · C-Suite Supported

Conglomerate-scale IT

📡 Cisco Certified Network Associate

CCNA 200-301 Enterprise Network Design

Cisco / Simplilearn · Applied to live deployments

Completed Cisco CCNA 200-301 with comprehensive mastery of enterprise networking, OSPF/BGP routing, VLANs, STP, security fundamentals, and network automation. Certification knowledge applied directly across active PIH and HIA infrastructure deployments.

CCNA200-301 Certified

LiveApplied deployment

120+Endpoints migrated

Cisco IOS OSPF / BGP Network Security VLANs / STP

Certification Outcome 🌐 CCNA Certified · Production Deployed

Cisco enterprise-grade

Experience

Enterprise Journey

IT Executive & Business Development

AL TAWKEL IMMIGRATION CENTER

Dubai, UAE Verified

Enterprise L2 Support — Hardware repairs, reimaging, network troubleshooting, Office 365 support

Installed and configured servers, LAN networks, and multi-function peripherals

Built a structured digital IT asset registry

Coordinated with government authorities on credential recovery and documentation

“Sajid brought an exceptional level of initiative and technical clarity to Al Tawkel.”

— Director, Al Tawkel Immigration Center

Experience Letter

IT Support Engineer

Elegancia Healthcare · Military Medical City Hospital (MMCH)

Nov 2023 – Feb 2024 Al-Rayyan, Qatar Verified

3 Hospital Sites

300+ Systems Deployed

300+ Staff Supported

PIH Tower 18 HQ

MMCH — Military Medical City KMC — Korean Medical Center (Lusail) TVH — The View Hospital PIH Elegancia HQ — Tower 18

MMCH (Primary Site — Al-Rayyan): Deployed new workstations and supported end users. Created temporary user accounts and configured access for medical staff across the main hospital site.

KMC (Korean Medical Center — Lusail): Led new system deployments and installed network devices. Collected and catalogued all server room equipment into a structured inventory register.

TVH (The View Hospital): Delivered end-user support and conducted a full serial number audit — cross-referencing all deployed system serial numbers against existing asset records.

EMR Application Support: Maintained zero downtime on Electronic Medical Records systems across all three sites throughout the entire project engagement.

Head Office Coordination: All hospital sites managed from PIH Elegancia Tower 18 — the Power International Holding Group head office. Elegancia Healthcare is a PIH sister company.

L1 & L2 Escalation: Password resets, software installs, OS crashes, and hardware failures across all sites with rapid SLA compliance.

Preventive Maintenance: Scheduled patching and system checks aligned with hospital IT governance and healthcare compliance policies.

"Sajid maintained zero EMR downtime across all three hospital sites throughout the entire project engagement — a truly extraordinary achievement in a high-stakes healthcare environment."

— IT Project Manager, Military Medical City Hospital

Experience Letter

IT Support Engineer

Star Link — Power International Holding (PIH Group)

Feb 2022 – Nov 2023 Doha, Qatar Verified

10+ Enterprise Sites

1000+ Tickets Managed

300+ Staff Supported

95% SLA Compliance

PIH HQ — Main Head Office HIA Airport Expansion Aura Group — POS Deployment UCC Saudi Arabia Elegancia Health Care InfraRoad Trading

Executive-Level Support: Dedicated technical support for CEOs, Executives, and Directors at Power International Holding Head Office — highest priority, zero tolerance for delay.

HIA Expansion Lead: Led IT operations across two phases of the Hamad International Airport Expansion (Feb–Oct 2022 & Apr–Nov 2023). Received formal Safety Excellence Award.

POS Deployment — Aura Group: Configured and deployed POS systems across Al Maha Island venues and restaurants under strict operational timelines.

UCC Saudi Arabia: Provisioned and deployed 25 workstations against strict handover deadlines for the UCC Holding Saudi branch.

Cross-Subsidiary Coverage: Delivered onsite IT support for Elegancia Health Care, UCC Holding, InfraRoad Trading, and ASSETS Group companies.

Asset Optimisation: Implemented asset tracking protocols that reduced equipment loss by 10% across all group companies.

Cyber Attack Response — FIFA 2022: Led a 4-day live incident response to an active server attack during the FIFA World Cup. Coordinated threat isolation and deployed Kaspersky Endpoint Security with centralised server-side activation — zero permanent data loss.

Emergency UPS Recovery — HIA: After heavy rainfall caused a 10kVA UPS failure at a live HIA site, sourced and installed a 5kVA interim unit solo, arranged repair, then reinstalled the 10kVA — zero infrastructure downtime.

"Sajid was instrumental across multiple high-profile projects — from the HIA Airport Expansion to executive-level support at PIH headquarters. He is technically sharp, exceptionally reliable, and handles enterprise pressure with composure. One of the strongest engineers to come through our division."

— IT Manager, Star Link – Power International Holding

Starlink Experience Letter Airport Project Letter

Customer Service Agent

Starlink (Ooredoo International)

Qatar Verified

Technical inbound support across Ooredoo product lines

Maintained high first-call resolution rates

CRM documentation and case tracking

Customer troubleshooting and service guidance

04

Arsenal

Networking

CCNA-Level Expertise

Enterprise

TCP/IP OSPF BGP VLANs STP DHCP DNS Cisco IOS Wireless LAN NAT/PAT Switching Routing

CCNA 200-301 Certified

Systems

Windows & Linux Infrastructure

Enterprise

Windows Server Active Directory Group Policy Windows 10/11 Linux SCCM MDM Hyper-V VMware BIOS/UEFI Hardware

600+ Systems Managed

Security

Incident Response · EDR · Hardening

Critical

Kaspersky EDR Endpoint Security Incident Response Threat Isolation Firewall Config VPN Patch Management Security Audits

FIFA 2022 Incident Lead · Zero Data Loss

ITSM / Process

ITIL-Aligned Operations

Process

ITIL Framework Incident Mgmt Change Mgmt Problem Mgmt ServiceNow Jira Asset Mgmt SLA Compliance

95% SLA Compliance · 1000+ Tickets

Cloud & M365

Microsoft 365 · Azure AD · Intune

Cloud

Microsoft 365 Azure AD Exchange Online SharePoint Teams Admin Intune Google Workspace OneDrive

Full M365 Admin · 120+ Endpoints Migrated

Hardware & Field

Physical Infrastructure · On-Site

Field

Server Rack UPS Systems Structured Cabling Printers/MFP POS Systems IP Phones CCTV/IP Cam Thin Clients

Aviation · Healthcare · Government sites

05

Academic Foundation

Sep 2024 – Jun 2025

Bachelor of Science in Information Technology

Middlesex University Dubai

Merit — Upper Second Class Honours (2:1) Graduated 2025 Cambridge Validated Programme

Specialized in enterprise systems, infrastructure, networking, cybersecurity fundamentals, and modern IT operations aligned with real-world enterprise environments.

View Certificate

Sajid consistently performed well, demonstrating strong technical and analytical skills through his coursework. He worked effectively in team settings, showing a collaborative mindset and a practical approach to problem-solving — attributes that will serve him well in any advanced program.

Nov 2020 – Nov 2023

Advanced Diploma in Software Engineering

Aptech Qatar · ACCP Programme

Overall Distinction 3 Year Programme

Year 1 · CISE-ACCP — 81%

Year 2 · HCSE-ACCP — 87%

Year 3 · ACSE-ACCP — 86%

Intensive software engineering programme focused on networking, databases, development, enterprise systems, troubleshooting, and infrastructure management.

View Certificate

I evaluate Sajid Mehmood as an intelligent, dependable, dedicated student with good moral character who is ready to achieve his goals. He has shown himself to be a promising student, achieving marked results across different academic fields — I recommend him without reservation.

Foundation Studies

IGCSE / Secondary Education

Edexcel Curriculum

Mathematics Physics Computer Science

Built strong analytical and technical foundations in mathematics, problem-solving, and computer science principles that later supported enterprise IT specialization.

06

Awards

🏆

Safety Excellence Award — HIA Expansion Project

Hamad International Airport · Integrated Systems International

Formally recognised by project management for exceptional dedication, safety compliance, and technical performance during the Hamad International Airport Expansion Project.

🛡️

FIFA 2022 Cyber Attack Response

Power International Holding · PIH Server Infrastructure

Led a 4-day incident response to an active cyber attack on PIH servers during the 2022 FIFA World Cup. Coordinated with Network and IT Support teams to isolate the threat, then deployed Kaspersky Endpoint Security — fully restoring operations with zero permanent data loss.

⚡

Emergency UPS Replacement — HIA Project

Hamad International Airport Expansion · Qatar

Heavy rainfall caused a 10kVA UPS to fail at a critical HIA project site. Acting independently, sourced and deployed a 5kVA replacement to maintain live operations, then reinstalled the 10kVA upon return — preventing any infrastructure downtime with zero assistance.

07

Certifications

08

Hands-On Infrastructure Experience

Practical exposure to enterprise infrastructure environments, network troubleshooting, and critical systems support.

01

Infrastructure Environment Field Work

View Full

UPS & Server Power Diagnostics

Assisted in diagnosing and resolving UPS connectivity issues to ensure uninterrupted server power and system stability.

KEY ACTIVITIES

Diagnosed UPS backup power issue
Inspected hardware and power connections
Performed safe shutdown/recovery procedures
Restored server power operations

TECHNOLOGIES

UPS Systems Power Diagnostics Server Support Infrastructure Ops

02

Infrastructure Environment Field Work

View Full

IDF Room Network Troubleshooting

Performed structured network diagnostics and connectivity troubleshooting within an enterprise IDF environment.

KEY ACTIVITIES

Verified switch and cable connectivity
Performed network diagnostics
Troubleshot internet connectivity issues
Restored network service availability

TECHNOLOGIES

TCP/IP Structured Cabling Network Troubleshooting Switch Connectivity

09

References

Senior professionals I worked alongside in enterprise deployments across Qatar — available upon request.

RA

Rayees Abdullah

Senior IT Support Officer

🏗️ UBTJV Project · Qatar

👥 Senior Colleague 🗓️ Feb – Oct 2022

Worked closely with Rayees during the UBTJV project deployment. His senior guidance and hands-on support were integral to the project's success.

View on LinkedIn

SM

Shafeek Mohamed

IT Manager

🏢 Power International Holding (PIH) · Qatar

🎯 IT Manager · PIH Head Office 🗓️ Apr – Aug 2023

Shafeek provided critical support during the UBTJV server incident resolution and mentored me while I was leading IT operations for C-suite executives at PIH Head Office.

View on LinkedIn

References available upon request. Contact details shared privately with prospective employers only.

10

Engage

Profile last updated: June 2025 · Resume version 4.2

Ready to discuss an enterprise challenge, a critical infrastructure project, or a new opportunity? I operate with the same precision here as I do onsite. 📡

Typical response time: < 4 hours during business hours (Doha, GMT+3)

Primary EmailSAJID.TEECH@GMAIL.COM

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Professional DomainINFO@SAJIDMK.COM

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WhatsApp · Direct Chat+974 6696 9598

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Telegram · Instant Message@imsajidmehmood

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Direct Line (Qatar +974)+974 6696 9598

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Location & AvailabilityDoha, Qatar · Open to Relocation